Policies And Procedures

Please read this Agreement completely using https://www.saleswizardcrm.com/ which is owned and operated by Bespoke Company Solutions Ltd. This Agreement documents the legally binding terms and conditions attached to the use of SalesWizardCRM at https://www.saleswizardcrm.com/. By using or accessing SalesWizardCRM in any way, viewing or browsing SalesWizardCRM, or adding your own content to SalesWizardCRM, you are agreeing to be bound by this Agreement.

Content

GDPR Policy And Procedure

How Your Data Is Collected

When you visit SalesWizardCRM or use our services, we collect personal data such as your name, email address, IP address and contact phone number. For example, we collect your data when you complete the Contact Us form on SalesWizardCRM or subscribe to our software services. Consent to use your personal data must always be given before we can collect any data.

We use personal data to fulfill our contractual obligations to our customers and respond to contact requests. For example, we might send a system alert about a new deal to your email address or call your phone if you request help or support. We will never share your personal data with anyone else.

Data Retention

We will retain your personal data for as long as you continue to be a customer of SalesWizardCRM. Former customers of SalesWizardCRM will have their records retained for 5 years. Following that period we will ensure that your personal data is deleted. Any individual who has completed the Contact Us form on SalesWizardCRM and has not gone on to become a customer of SalesWizardCRM will have their personal data deleted after 1 year.

Security

We are committed to protecting your personal data using appropriate organisational and technical measures. SalesWizardCRM is hosted on the Microsoft Azure platform. Any data transmitted to the database is encrypted via an SSL certificate. The database is highly secure and anyone trying to gain unauthorised access cannot read the contents without unique decryption keys.

Managing Data Breaches

Microsoft Azure contains security controls to detect data breaches and has policies and procedures in place to notify us promptly. SalesWizardCRM has a communication plan in place in case of a data breach. Key individuals will be informed without delay. We will keep a log of data breach incidents should any occur. Breaches will be notified to the ICO within 72 hours if the breach is considered a risk for the rights and freedoms of individuals.

Your Rights Under GDPR

You have certain rights relating to your personal data and you can exercise these rights at any time by following the procedures detailed below.

Data Access Request

Send an email with your access request to dpo@saleswizardcrm.com. We will provide a report of all the personal data we hold about you within 30 working days.

Data Erasure or "The Right To Be Forgotten" Request

Send an email with your right to be forgotten request to dpo@saleswizardcrm.com. We are able to provide a report to prove that the personal data held about you has been permanently deleted.

Rectification Of Data Request

Send an email with details of the personal data you wish to have rectified to dpo@saleswizardcrm.com. We are able to provide a report to demonstrate that any incorrect data has been rectified.

Transfer Of Data Request

Personal data within SalesWizardCRM is held in a database which is in a common digital format. Should you request transfer of your personal data to another electronic database, send an email to dpo@saleswizardcrm.com and we will supply you with the appropriate export image or PDF files.

Objection To The Processing Of Data

All processing of data will stop as soon as you email dpo@saleswizardcrm.com. This includes the right to stop the processing of data for marketing purposes.

Terms Of Service

Intellectual Property

SalesWizardCRM and all of its original content are the sole property of Bespoke Company Solutions Ltd and are, as such, fully protected by the appropriate international copyright and other intellectual property rights laws.

Termination

Bespoke Company Solutions Ltd reserves the right to terminate your access to SalesWizardCRM, without any advance notice.

Links To Other Websites

Our Site may contain links to other websites and online resources that are not owned or controlled by Bespoke Company Solutions Ltd. Bespoke Company Solutions Ltd has no control over, and therefore cannot assume responsibility for, the content or general practices of any of these third party sites and/or services. Therefore, we strongly advise you to read the entire terms and conditions and privacy policy of any site that you visit as a result of following a link that is posted on our site.

Governing Law

This Agreement and any disputes arising from the use of SalesWizardCRM will be settled in accordance with the laws of the United Kingdom.

Changes To This Agreement

Bespoke Company Solutions Ltd reserves the right to modify this Agreement at any time. We do so by posting and drawing attention to the updated Agreement on SalesWizardCRM. Your decision to continue to visit and make use of SalesWizardCRM after such changes have been made constitutes your formal acceptance of the new Agreement. Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access the SalesWizardCRM site immediately.

Privacy Policy

Information Collected

SalesWizardCRM only collects and stores personal information that you provide. SalesWizardCRM does not monitor how you use the service other than for statistical analysis on general site usage. SalesWizardCRM does not collect device-specific information (such as your hardware model, operating system version, unique device identifiers and mobile network information, including phone number). SalesWizardCRM does not directly collect location information.

Information Shared

SalesWizardCRM does not share your personal information with any third-party sites or applications. Your personal information is visible to SalesWizardCRM administrators and employees of companies you provided the information to.

Cookies Policy

By using SalesWizardCRM, you consent to our use of cookies in accordance with this Agreement. SalesWizardCRM uses both a session cookie and a persistent cookie. A session cookie is used to track the user you are currently signed-in as. A persistent cookie is only used to remember the last user signed into SalesWizardCRM and is only stored at your request. SalesWizardCRM does not use cookies to target advertising by third-party sites or applications.

SalesWizardCRM does use Google Analytics to analyse the use of SalesWizardCRM. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to SalesWizardCRM is used to create reports about the use of SalesWizardCRM. Google will store this information. Google's privacy policy is available at www.google.com/privacypolicy.html

Contact Us

If you have any questions about any of the above, please feel free to contact us at policy@saleswizardcrm.com.